Service Availability

Coronavirus (COVID-19)

Dear Customer,

As Coronavirus (COVID-19) cases are becoming more widespread and the World Health Organisation (W.H.O.) have now upgraded this current outbreak to the status of Pandemic, we are now having to think about how this affects both us as a business and you as our customer.

Whilst Harrowden Turf are committed to supplying you with your requirements and are very much operating a “business as usual” approach, it is becoming apparent that we may need to make some changes to certain processes to make sure that this can happen.

Many of our delivery partners are starting to implement a policy of no paperwork or digital proof of delivery (POD). Whilst this does not impact the delivery itself it may mean that we are unable to provide you with paperwork at the time of delivery or a signed POD for your records.

All of our employees are fully aware of the current requirements as advised by W.H.O. and the UK Government. We are providing daily updates to our teams to make sure we are all following the most up to date guidance available. You can be assured that we have procedures in place to support your health and well-being.

Our assessment is that our offices and workplaces are generally lower risk than most:

A significant number of our staff work in the open air.

Very few (if any) use public transport to get to work.

Our offices and production sites are reasonably spacious, generally not highly populated and are not based in town centres or densely populated areas.

Our staff do not need to work in close proximity to one another.

Well over half our staff do not come into contact with the general public during the course of their everyday duties.

As a business we are taking a number of measures which are detailed below:

We are asking employees to perform ‘social distancing’ i.e. keeping at least 2m away from colleagues at all times.

Conducting any meetings remotely and without staff being in a confined space.

Regularly wiping down workstations, equipment and surrounding hard surfaces with disinfectant anti-bacterial wipes and disposing of them into a bin.

Splitting teams – both to minimise the risk of spreading the virus but also to safeguard business continuity.

Minimise all traveling between our offices, production sites and customer locations.

Advising any staff who are concerned that they show any signs of CORVID-19 to contact NHS 111 immediately and follow their advice.

We would also ask that you respect the hard work and dedication of our teams by also following any current W.H.O. and UK Government guidelines with the utmost urgency.

We would like to take this opportunity to thank you for your continued support, if you have any questions or concerns, please do not hesitate to get in touch.

Kind Regards

Lee Andrew

Group Operation Manager